Frequently Asked Questions

Everything you need to know about your House of Errors experience.

When will my order ship?

Standard orders are processed within 3-5 business days. For limited edition drops and pre-order items, please refer to the specific shipping timeline noted on the product page.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in original, unworn condition with all tags attached. Please note that certain exclusive release items may be marked as final sale.

Do you ship internationally?

Yes, House of Errors ships worldwide. International shipping rates and delivery times are calculated at checkout based on your destination and local customs regulations.

How do I know which size to choose?

Our garments often feature unique, avant-garde silhouettes. We provide a detailed size guide on each product page to help you find the perfect fit between oversized and tailored styles.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay in select regions.

Can I cancel or modify my order?

To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team, though we cannot guarantee changes during high-traffic drops.